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Research article

First published 2020-05

Servitization and the Effect of Training on Service Delivery System Performance

Antonios Karatzas, Georgios Papadopoulos, Janet Godsell

Production and Operations Management

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Research article

First published 2009-08

Service Delivery Innovation

Ja-Shen Chen, Hung Tai Tsou, Astrid Ya-Hui Huang

Journal of Service Research

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Research article

First published 2020-6

Technological Disruptions in Restaurant Services: Impact of Innovations and Delivery Services

Mahmood A. Khan

Journal of Hospitality & Tourism Research

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Research article

First published 2010-1

Improving the Service Delivery

Siti-Nabiha Abdul Khalid

Global Business Review

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Research article

First published 2025

Consumer Perceptions of GenAI in Service Delivery: Scale Development and Validation

Patrick van Esch, Yuanyuan (Gina) Cui, Denni Arli [...]

Australasian Marketing Journal

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Research article

First published 2025-6

Impact of Self‐Service Technology in Designing a Service Delivery System

Jie Wang, Lijun Ma, Weili Xue [...]

Production and Operations Management

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Research article

First published 2020-9

Delivery of Time-Bound Public Services to Citizens: Indian Experience

Urvashi Pareek, Nagendra Ambedkar Sole

Indian Journal of Public Administration

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Research article

First published 2017-11

Services in Virtual World: Understanding Work in Delivery Service of E-Retailing

Padmini Sharma

Management and Labour Studies

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Other

First published 2013-11

The Service Delivery Network (SDN)

Stephen S. Tax, David McCutcheon, Ian F. Wilkinson

Journal of Service Research

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Research article

First published 2013-12

Collaborative Service Delivery

Cheryl Hilvert, David Swindell

State and Local Government Review

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