Sage Journals: Discover world-class research

1-10 of 2661 results for call centers

Sort by:

Relevance

Select allExport selected citations

Sort by:

Relevance

Retricted access

Research article

First published 2013-6

Call-type dependence in multiskill call centers

Amel Jaoua, Pierre L’Ecuyer, Louis Delorme

SIMULATION

Retricted access

Research article

First published 2008-05

To Pool or Not to Pool in Call Centers

Nico M. vanDijk, Erik van derSluis

Production and Operations Management

Retricted access

Research article

First published 2014-03

Peakedness‐Based Staffing for Call Center Outsourcing

Jean‐Christophe Van denSchrieck, Zeynep Akşin, Philippe Chevalier

Production and Operations Management

Retricted access

Research article

First published 2021-7

“Scripts Are Beautiful”: Managers’ and Agents’ Views of Script Use in Call Centers

Johanna Woydack, Jane Lockwood

International Journal of Business Communication

Retricted access

Research article

First published 2008-01

The Indian Call Center Experience

Mahuya Pal, Patrice Buzzanell

International Journal of Business Communication

Retricted access

Research article

First published 2013-11

Identities on call: Impact of impression management on Indian call center agents

Sumita Raghuram

Human Relations

Retricted access

Research article

First published 2000-7

Old Paradigms for New Jobs in Call Centers

F. L. Mascia, R. Marx, G. Arbix

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Retricted access

Other

First published 2008-03

Globalization and the Call Center Industry

Margaret Abraham

International Sociology

Retricted access

Research article

First published 2000-7

The Structure of Tasks at “Call Centers”: Control and Learning Difficulties

L. I. Sznelwar, M. Zilbovicius, R. F. R. Soares

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Free access

Research article

First published 2012

The 193 call center,a meaningful public service!

Maud Eickhoff, Laerte Idal Sznelwar

WORK: A Journal of Prevention,Assessment & Rehabilitation

Search results