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Retricted access

Review article

First published 2023-11

Return on Investment of Complaint Management: A Review and Research Agenda

Jamie Carlson, Tania Sourdin, Christine Armstrong [...]

Australasian Marketing Journal

Retricted access

Research article

First published 2010-6

Knowledge Management in Policing: The Case of Police Complaints and Police Crime

Petter Gottschalk, Geoff Dean

The Police Journal: Theory,Practice and Principles

Retricted access

Research article

First published 2017-4

Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction

Godwin-Charles A Ogbeide, Stefanie Böser, Robert J Harrinton [...]

Tourism and Hospitality Research

Retricted access

Research article

First published 1996-02

The Impact of Risk Management and the Importance of Effective Incident/ Complaint Reporting

Angela R. Hughes

Home Health Care Management & Practice

Open access

Research article

First published 2021-7

Proactive Complaint Management: Effects of Customer Voice Initiation on Perceived Justices,Satisfaction,and Negative Word-of-Mouth

Phimai Nuansi, Piya Ngamcharoenmongkol

Sage Open

Retricted access

Research article

First published 2014-2

Complaining and the Management of Face in Online Counseling

Wyke Stommel, Fleur van der Houwen

Qualitative Health Research

Retricted access

Research article

First published 1987-11

Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis

Claes Fornell, Birger Wernerfelt

Journal of Marketing Research

Retricted access

Research article

First published 2002-4

Policing Diversity — Managing Complaints against the Police

Peter C Kennison

The Police Journal: Theory,Practice and Principles

Retricted access

Research article

First published 2025-3

Complaints Management in the Bahi District Council in Tanzania: Examining Customer Satisfaction

Rahel Nasoni Mkoma

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 1984-10

Complaint management

S. Ramnarayan

Vikalpa: The Journal for Decision Makers

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