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Research article

First published 2022

Impact of psychological ownership on customer citizenship behaviour in the sharing economy

Gaixia Wang, Jian Zhang

Human Systems Management

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Research article

First published 2008-10

The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction

Hanan Saad Kattara, Dina Weheba, Osman Ahmed El-Said

Tourism and Hospitality Research

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Research article

First published 2023-8

Understanding the Relationship Between Customer Satisfaction,Customer Engagement and Repeat Purchase Behaviour

Devika Rani Sharma, Balgopal Singh

Vision: The Journal of Business Perspective

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Research article

First published 2024-5

Turning Customers into Citizens: The Impact of Online Experiential Value on Customer Citizenship Behaviour

Mahitab Mohamed Shahin

Journal of Creating Value

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Research article

First published 2003-04

Managing customer behaviour dynamics in the multi-channel e-business environment: Enhancing customer relationship capital in the global hotel industry

Panos Louvieris, John Driver, Jan Powell-Perry

Journal of Vacation Marketing

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Research article

First published 2015-7

Effectiveness of Celebrity Endorsement Advertisements: The Role of Customer Imitation Behaviour

Ashwini K. Awasthi, Sapna Choraria

Journal of Creative Communications

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Research article

First published 2004-9

Linking employee behaviour to external customer satisfaction using quality function deployment

V Hanna, C J Backhouse, N D Burns

Proceedings of the Institution of Mechanical Engineers,Part B: Journal of Engineering Manufacture

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Research article

First published 2019-5

Being Active in Online Communications: Firm Responsiveness and Customer Engagement Behaviour

Jie Sheng

Journal of Interactive Marketing

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Research article

First published 2024

Exploring the Influence of Positive- and-Negative Electronic Word of Mouth on Online Consumer Behaviour and Customer Loyalty

Regina Velnadar, Sunitha Chelliah Kumaravel, Jaheera Thasleema Abdul Lathief [...]

FIIB Business Review

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Research article

First published 2016-5

How does customer affiliative behaviour shape the outcomes of employee emotion regulation? A daily diary study of supermarket checkout operators

David Holman

Human Relations

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