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Retricted access

Research article

First published 2025-8

Do Repeat Customers Effectively Attract New Customers? Reconsidering Customer Influence Value of Repeat Customers

Seunghun Shin, Hyejo Hailey Shin, Eunji Lee [...]

Journal of Hospitality & Tourism Research

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Research article

First published 2010-8

Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value

V. Kumar, Lerzan Aksoy, Bas Donkers [...]

Journal of Service Research

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Research article

First published 2010-6

The Key Role of Managers’ Values in Exporting: Influence on Customer Responsiveness and Export Performance

Carlos M.P. Sousa, Emilio Ruzo, Fernando Losada

Journal of International Marketing

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Research article

First published 2022

Influence of Customer Perceived Values on Organic Food Consumption Behaviour: Mediating Role of Green Purchase Intention

Kavita Kamboj, Nawal Kishor

FIIB Business Review

Open access

Research article

First published 2025-1

Influence of individual and social values on customer engagement in luxury thermal spa hotels: The mediating roles of perceived justice and brand experience

Arnold Japutra, Sandra Maria Correia Loureiro, Sebastian Molinillo [...]

Tourism and Hospitality Research

Open access

Research article

First published 2023-10

Influence of Customer Knowledge Management on Mobile Fitness Application Customer Value Cocreation Through Flow Experience and Customer Involvement

Chao Wang, Zhigang Wang

Sage Open

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Research article

First published 1999

Transit Prepayment Challenges: Factors Influencing Customers’ Willingness To Purchase High-Value Tickets

Aaron Weinstein, Robert Lockhart, Beth Rolandson

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2019-8

When and Why a Squeakier Wheel Gets More Grease: The Influence of Cultural Values and Anger Intensity on Customer Compensation

Ella Glikson, Laura Rees, Jochen Wirtz [...]

Journal of Service Research

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Research article

First published 2017-2

Seeding,Referral,and Recommendation

Michael Haenlein, Barak Libai

California Management Review

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Research article

First published 2016-11

Social Media and Value Creation: The Role of Interaction Satisfaction and Interaction Immersion

Mitchell Hamilton, Velitchka D. Kaltcheva, Andrew J. Rohm

Journal of Interactive Marketing

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