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Articles (19793)

Journals (16)

1-10 of 19793 results for customers

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Retricted access

Research article

First published 2024-9-13

The Customer Loyalty vs. Customer Retention: The Impact of Customer Relationship Management on Customer Satisfaction

Ram Kumar Dwivedi, Shailee Lohmor Choudhary, Rinku Sharma Dixit [...]

Web Intelligence

Open access

Research article

First published 2021-7

Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction

James Agyei, Shaorong Sun, Emmanuel Kofi Penney [...]

Sage Open

Retricted access

Research article

First published 2017-11

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Jin Ho Jung, Jaewon Jay Yoo, Todd J. Arnold

Journal of Service Research

Retricted access

Research article

First published 2025-8

Do Repeat Customers Effectively Attract New Customers? Reconsidering Customer Influence Value of Repeat Customers

Seunghun Shin, Hyejo Hailey Shin, Eunji Lee [...]

Journal of Hospitality & Tourism Research

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Research article

First published 2016-11

Understanding Customer Experience Throughout the Customer Journey

Katherine N. Lemon, Peter C. Verhoef

Journal of Marketing

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Research article

First published 2010-8

Customer Engagement as a New Perspective in Customer Management

Peter C. Verhoef, Werner J. Reinartz, Manfred Krafft

Journal of Service Research

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Research article

First published 2013-2

The Impact of Other Customers on Customer Experiences

Li Miao, Anna S. Mattila

Journal of Hospitality & Tourism Research

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Research article

First published 2020

The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty

Andriani Kusumawati, Kharisma Sri Rahayu

Human Systems Management

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Research article

First published 2024-11

Drivers of Customer Retention: An Introspection Into Indian Retail Customers

Jogi Mathew

Vision: The Journal of Business Perspective

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Research article

First published 2010-8

Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value

V. Kumar, Lerzan Aksoy, Bas Donkers [...]

Journal of Service Research

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