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1-10 of 36 results for expectancy disconfirmation model

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Research article

First published 2021-9

Predictors of Coping With Expectation Violation: An Integrative Review

Martin Pinquart, Adrian Rothers, Mario Gollwitzer [...]

Review of General Psychology

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Research article

First published 2019-11

The Behavior-Attitude Relationship and Satisfaction in Proenvironmental Behavior

Myriam Ertz, Emine Sarigöllü

Environment and Behavior

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Research article

First published 1999-02

Expectation Processes in Satisfaction Formation

Richard L. Oliver, Raymond R. Burke

Journal of Service Research

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Research article

First published 1979-12

Effect of Expectation and Disconfirmation on Postexposure Product Evaluations: A Causal Path Analysis

James L. Taylor, Richard M. Durand

Psychological Reports

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Research article

First published 1982-11

An Investigation into the Determinants of Customer Satisfaction

Gilbert A. Churchill, Carol Surprenant

Journal of Marketing Research

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Research article

First published 2015-3

The Confirmation and Disconfirmation of Expectancies in Computer-Mediated Communication

Stephanie Tom Tong, Joseph B. Walther

Communication Research

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Research article

First published 1988-5

Models of Consumer Satisfaction Formation: An Extension

David K. Tse, Peter C. Wilton

Journal of Marketing Research

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Research article

First published 1996-7

A Reexamination of the Determinants of Consumer Satisfaction

Richard A. Spreng, Scott B. MacKenzie, Richard W. Olshavsky

Journal of Marketing

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Research article

First published 1978-10

Testing a Process Model of Involvement

Carl R. Bybee

Communication Research

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Research article

First published 1980-11

A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Richard L. Oliver

Journal of Marketing Research

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