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1-7 of 7 results for perceived customer-oriented climate

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Research article

First published 2018-8

The Role of Leader’s Humility in Facilitating Frontline Employees’ Deep Acting and Turnover: The Moderating Role of Perceived Customer-Oriented Climate

Jinyi Zhou, Yawen Li

Journal of Leadership & Organizational Studies

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Research article

First published 2010-6

Service Quality: The Key Role of Service Climate and Service Behavior of Boundary Employee Units

Esther Gracia, Eva Cifre, Rosa Grau

Group & Organization Management

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Research article

First published 2017-11

When Does Customer-Oriented Leadership Pay Off? An Investigation of Frontstage and Backstage Service Teams

Dennis Herhausen, Luigi M. De Luca, Gaetano “Nino” Miceli [...]

Journal of Service Research

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Research article

First published 2022-2

Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers

Taeshik Gong, Pengchang Sun, Min Jung Kang

Cornell Hospitality Quarterly

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Research article

First published 2020-5

Ethical Climate at the Frontline: A Meta-Analytic Evaluation

Scott B. Friend, Fernando Jaramillo, Jeff S. Johnson

Journal of Service Research

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Research article

First published 2018-2

Parenting Styles,Identity Development,and Adjustment in Career Transitions

Pedro Miguel Gomes Cordeiro, Maria Paula Paixão, Willy Lens [...]

Journal of Career Development

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Research article

First published 2025

Modelling the Record Keeping Behaviour of Cocoa Farmers in Ghana

Enoch Kwame Tham-Agyekum, Stephen Prah, Camillus Abawiera Wongnaa [...]

Information Development