Abstract
Reliability of autonomous agents has been shown to play a pivotal role in the human-agent team. This research investigates the relationship between demographic factors and trust using the application environment, Space Navigator. Using stepwise multiple linear regression, it was found that workload (NASA-TLX), gender, education level, and the reliability of the autonomous agent impact the perceived reliability or user trust in the system. When the user experienced higher workload, the user placed less trust in the autonomous agent. Females trusted the agent less and more educated users trusted the autonomous agent more. Finally, more reliable agents led to higher levels of trust in the agent by human users.
Get full access to this article
View all access options for this article.
