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Articles (572)

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1-10 of 572 results for restaurant service

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Research article

First published 2010-8

Service Failures in Restaurants

Young Namkung, Soocheong Jang

Cornell Hospitality Quarterly

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Research article

First published 2020-6

Technological Disruptions in Restaurant Services: Impact of Innovations and Delivery Services

Mahmood A. Khan

Journal of Hospitality & Tourism Research

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Research article

First published 1996-5

Service Failure Recovery Efforts in Restaurant Dining: The Role of Criticality of Service Consumption

D.S. Sundaram, Claudia Jurowski, Cynthia Webster

Journal of Hospitality & Tourism Research

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Research article

First published 2011-7

Value recovery with customer dissatisfaction: A study of restaurant services in Pakistan

Sohail Kamran, Madiha Attiq

Tourism and Hospitality Research

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Research article

First published 2011-8

Using Service Blueprinting to Analyze Restaurant Service Efficiency *

Emily Hummel, Kevin S. Murphy

Cornell Hospitality Quarterly

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Research article

First published 1994-8

Measuring Service Quality in Restaurants: an Application of the Servqual Instrument

David C. Bojanic, L. Drew Rosen

Journal of Hospitality & Tourism Research

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Research article

First published 2007-11

How Organizational Standards and Coworker Support Improve Restaurant Service

Alex M. Susskind, K. Michele Kacmar, Carl P. Borchgrevink

Cornell Hospitality Quarterly

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Research article

First published 2001-08

Delivering Quality Service: Diagnosing Favorable and Unfavorable Service Encounters in Restaurants

Jakša J. Kivelä, Carmen Yiu Ha Chu

Journal of Hospitality & Tourism Research

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Research article

First published 2008-05

Pooling Restaurant Reservations to Increase Service Efficiency

Gary M. Thompson, Robert J. Kwortnik

Journal of Service Research

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Research article

First published 2008-02

Employee Alienation in the Quick Service Restaurant Industry

Robin B. DiPietro, Abraham Pizam

Journal of Hospitality & Tourism Research

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