The purpose of this paper is to present a case about SYSCO's ‘Best Business Practices’ (BBPs). The analysis focuses on both the system and the impact of the system, particularly the measurable effects and the overall organizational impact. Perhaps, the most interesting issue is how a system for BBPs is used to manage a highly decentralized firm, and push the individual corporate entities to better performance, without requiring specific processes or best practices. Use of the system is illustrated through an example.
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