This brief commentary highlights the importance of three key points in Desmond and Wilson’s (2018) critique of Coch and French’s (1948) study of resistance to change: (1) researchers need to make explicit the normative frame of reference guiding their research; (2) care is needed to consider the roles that formal or informal worker organizations have on organizational processes and outcomes; and (3) more attention needs to be paid to the expectations that workers have for a voice in organizational policies and workplace conditions.
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DesmondJWilsonF (2018) Democracy and worker representation in the management of change: Lessons from Kurt Lewin and the Harwood studies. Human Relations: ePub ahead of print 18December 2018. DOI: 10.1177/0018726718812168.
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KochanTAYangDKimballWTKellyEL (2019) Worker voice in America: Is there a gap between what workers expect and what they experience?ILR Review72(1): 1–36.