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Abstract

This essay reviews some of the recent research on operational uses of Social Media Sites (SMS) in state and local governments throughout the world. Also, it assesses the recent research on the employment of SMS for the tasks of governance at the state and local level as distinguished from service delivery. Finally, it discusses the opportunity and need for further research in this latter area and concludes with a call for research in four areas.

Keywords

citizen participation emergency management governance policy formulation government operations public safety social media sites transportation management

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