Abstract
Introduction
The third season of the HBO series and family corporate drama
Signaling the financial weight of the super app business model and its impact on corporations, GoJo’s success points to an imagined shifting balance of power away from legacy media to digital media companies. Moreover, while GoJo is framed as a generic ‘global’ firm – run by a Swede and operating in Asia, a space simply outside the U.S. – the presentation of the super app as the future of media power connects the narrative to the techno-orientalism that suffuses conversations about China in the West (de Kloet et al., 2019: 2). In addition, the transformation of media technologies and markets can rarely be separated from innovations in corporate form that facilitates them. Management thinkers, ever in support of the newest trends, are now suggesting that digital platforms have rendered the traditional corporation irrelevant (Van Alstyne et al., 2016). In practice, the story is more complicated, with shifts in media forms – including the rise of super apps in Asia – being predicated on a variety of large-scale corporate actors with distinctive foundations and interests.
Building on app studies and platform studies’ attention to the transformation of cultural life and the media landscape (Nieborg and Poell, 2018) and media industry studies’ attention to local specificities (Herbert et al., 2020; Mohan and Punathambekar, 2019), this special issue interrogates the institutional conditions for the emergence of the super app, linking the super app to the massive megacorpation (or ‘megacorp’) behind it. Far from disappearing or being made redundant or disintermediated by platforms as some management writers predicted, the corporation has firmly reasserted its dominance in the era of Big Tech. Taken together, the articles in this special issue consider the corporate foundations of super apps and the logics and practices that serve to shore up new forms of digital media power. Building on economic theorist and historian Alfred S. Eichner’s term
Super apps are do-everything apps that bring together an expansive suite of services within a single interface. In some cases, this involves the incorporation of multiple functions within a single app. In other cases, the super app denotes the existence of an app family, each of which has its own functionalities under a single brand banner. Some instances of the super app rely upon a combination of functional integration and umbrella branding. Almost invariably, Asia’s super apps are large scale and dominant ventures that are highly dependent on massive, sprawling corporations whose heft allows them to build the crucial internal integration and external tie-ups that make their apps so
Drawing on media and communication scholarship on conglomerates, monopolies, and platforms, we argue that megacorps and super apps are a foundational pairing for platform economies in Asia. They are key sites where media power (along with financial, political-economic, and cultural hegemony) is being asserted, consolidated and contested much more widely. Focusing on Asia’s super apps and megacorps thus allows us to pose critical questions about the underlying logics that shape this particular form of media power. Are the megacorp and super app novel expressions of the digital economy, or logical extensions of longer corporate histories in Asia? Will nuanced accounts of megacorps allow us to steer clear of ‘Big Tech’ discourses that flatten critical distinctions between large technology firms and open markets? What role do nation-states play in choosing ‘national champions’ or reigning them in? How does the institutional form of megacorps predetermine the everyday experience of users and laborers in the age of super apps? These are some of the questions we address in this special issue.
Media power and megacorps
Business historians have long paid attention to the intersecting problem of technological development and corporate form. Alfred Chandler’s
Eichner was an institutional economist who rebelled against the market-focused mainstream of economic thought in the U.S., emphasizing instead the
Focusing on the U.S., Eichner argued that the megacorp emerged in America between 1895 and 1907 when the monopoly form was consolidated and many modern corporations created. Born as a monopoly, consolidated after the anti-trust movements as oligopoly, the megacorp is the ‘large bureaucratic corporation’ that emerges from this moment of ‘organizational convulsion’ (Eichner, 1969: 1–2). Eichner offers four main characteristics of the megacorp:
‘A megacorp means a corporation that is, first, sufficient in size to be included among the country’s 500 largest non-financial corporations as measured by either sales or assets – though this characteristic alone is not enough’. (Eichner, 1968: 188).
‘The corporation must also be a multi-plant enterprise, and it must possess some degree of market power – that is, it must constitute a significant share of a relatively important industry into which the entry of new firms is made difficult by the existence of substantial market barriers. These barriers may take the form of control over raw materials, patented technological process, the large initial capital outlay required to build an efficient-sized plant, or the substantial sales expense necessary to penetrate a market in which advertising outlays have created intense brand loyalty’ (Eichner, 1968: 188).
There must be separation of management from ownership (Eichner, 1976: 19); recalling Chandler’s charting of the historical emergence of a professional managerial class separate from the owners of the corporation (Chandler, 1977).
The megacorp is a member of an oligopoly (Eichner, 1976: 19).
For Eichner, all these result in the market-manipulating mechanisms that we know as the monopoly (or oligopoly) firm, far removed from the free-market fantasies held by neo-classical economists dominant in Eichner’s day and neoliberals in our own. The account he offers is of the ‘institutional dimensions of “business as a system of power”’ (Eichner, 1968: 167). Fundamentally, Eichner understood megacorporation ‘as a dynamic, evolving, self-perpetuating entity determined to defend its position by control of the market, by control of technology, and by control of the market
Super apps: Definitions and geographies
The super app is a particular model of an app that assumes most functions of the smartphone can be done within either a single app or a suite of apps (Chen et al., 2018). Texting, voice and video calling, digital payments, news aggregation, ride-hailing, food delivery – the list of things doable within the single app is extensive. Super apps are
To date, discussions around platforms and infrastructure have called attention to the essential, infrastructural nature of digital platforms (Plantin and de Seta, 2019; Plantin and Punathambekar, 2019). Apps and platforms have been studied from the angle of their cultural uses or their interfaces (Light et al., 2018); their methodological challenges (Avle, 2020; Dieter et al., 2019; Gerlitz, 2019; Morris and Murray, 2018); their racializing algorithms of oppression (Noble, 2018); the labor of content moderators behind our screens (Roberts, 2019); and their intersections with power distribution, including by the state (Dijck et al., 2018; Su, 2022). The ways apps mediate labor particularly within the gig economy context has been the source of excellent work within the Asian context in particular. Shifting attention to super apps means building on this research while also attending to the industry contexts that makes this relatively distinct form possible.
One immediately notable aspect of the rise of the super app is its Asian origins. There is a particular Asian lineage to this model, within which we can identify three notable variations: (1) the chat app origin super app (prominent in East Asia); (2) the delivery-and-transactional super app (prominent in Southeast Asia); and (3) the app family model of the super app (prominent in South Asia). To start with the chat app origin model, KakaoTalk (operated by Kakao Corporation and dominant in Korea, launched in 2010), WeChat (operated by Tencent, most dominant in China, launched in 2011), and LINE (operated by Naver Japan, a Japanese subsidiary of Korean search giant and tech company Naver, dominant in Japan, and launched in June 2011) were all released within a year of each other, and created a suite of super apps that started as chat apps, and borrowed, copied, and swapped affordances, interface and features from each other (Steinberg, 2019, 2020). This super app model subsequently became a model for many companies – including Meta’s (Facebook) Messenger app (Nieborg and Helmond, 2019) – and others, albeit with limited success. The latest successful super apps to grab global attention tend to be from South Asia (the Jio family of apps) and Southeast Asia (Grab and Gojek as delivery-and-transactional super apps). Gojek began as a ride-hailing service but then branched out to provide food delivery and digital payments, and its super app aspirations are materializing because of transnational tie-ups with Facebook, PayPal, Google, and Tencent. One sees a similar story with Grab in Malaysia which has expanded beyond offering taxi booking services (originally ‘MyTeksi’) to providing financial services. Similar drives to incorporate myriad swathes of laborers in the informal economy within the ambit of formal and digital financialization services and transactions are underway in Southeast and South Asia (Athique and Baulch, 2019; Athique and Parthasarathi, 2020; Kumar, 2020). Rather than policing the boundaries of the super app, we embrace the diversity of its appearances.
These variants of the super app are connected by mutual borrowing but also financing; the models of WeChat-LINE-KakaoTalk are both inspirations for and often, via sources like SoftBank’s Vision Fund or Tencent, the source of their venture capital financing (Chai and Amaral, 2022; Mukherjee, 2019). That these developments imply transnational connections are made apparent in GoJek’s tie-up with e-commerce platform Tokopedia (now GoTo), made possible by financial investments from Japanese Softbank and Chinese Alibaba (Tani, 2021). Facebook/Meta offers further example of such transregional super app development in Asia. Meta’s WhatsApp messaging service is collaborating with Reliance Jio’s JioMart to onboard millions of small grocery/kirana store owners and retailers to chat and network with customers. In integrating e-commerce chat with mobile payments, WhatsApp becomes a super app enabling trade between customers and retailers. JioMart can use the location data to outcompete other e-commerce players in India. In its tie-ups with megacorps like Gojek and Jio, Facebook/Meta is eyeing the (mobile) digital payments space. These tie-ups suggest that super apps are not just a way for Big Tech to bundle services but also target users in populous countries with commercial services, where communications and monetary transactions are entangled.
The sprawling ambitions of the super app form thus require a broader understanding of digital capitalism. While ‘platform capitalism’ is most often considered in relation to data or rentierist models of capital accumulation (Sadowski, 2019, 2020), contemporary corporate forms as they impact media forms require urgent attention. Tencent, Alibaba, Reliance, or Kakao are not simply rent-seekers or surveillance capitalists. Rather, they are particular, concrete corporate forms that occupy real estate, organize labor, deliver infrastructures, negotiate with states and other corporations, regulate the public sphere, and shape the cultural and political environment. That these megacorps are also, from the perspective of normative ideas of the US tech firm, odd in their lineages, is equally worth noting. Jio was an energy giant before transforming itself into a telecommunications firm, and then more recently into a competitor in food delivery. Samsung started as a fish trading company, and SoftBank began as a software distributor that pivoted to being a telecom giant and more recently a venture capital operation. These examples are the norm, not the exception.
The origins and interests of each corporation determine the configuration of the digital environment in the markets that they dominate, and this is where their supporting interests in finance, industry, IT or telecoms are reflected in the affordances of their super apps as well as their impacts on cultural forms and everyday norms. The inflow of massive investments from other economic sectors into the digital space disrupts our understanding of where the boundaries of the media economy lie, with industrial, finance and retail giants rapidly acquiring vast swathes of the media industries to monopolize the content that will help them to populate their super apps. Equally, as massive national and transnational brands, these corporate identities cannot be considered apart from the symbolic space these companies now occupy in increasingly politicized national, regional (sub- or supra-national), or global mediascapes. The super app is one form in which these monopolies are
Megacorps now
Like the market-distorting oligopolistic operators of Eichner’s formulation, the megacorps behind super apps are price-setting oligopolies that now produce their own marketplaces. They both shape markets and make markets (from sticker markets to ride-hailing markets to consumer-to-consumer seller markets), exceeding the powers even Eichner saw in megacorps. In some scholars’ estimation, megacorps
A further distinction from Eichner’s model is that megacorps today wield power via alliances as much as via the vertically owned ‘multi-plant’ operations of Eichner’s manufacturing-centric conception. Corporate alliances (for instance between LINE and the FamilyMart convenience store chain; Sony music; or other service providers) are crucial to how super apps function. Finally, while Eichner’s model implies a monolithic corporation, we should revisit Anna Tsing’s challenge to our sedimented understandings of ‘bigness’ (Tsing, 2009: 154–155), reminding us of the crucial heterogeneities – in labor, culture, corporate organization, and supply chains – that make up what we’re calling the megacorp today. Not only are these firms externally distinct, they rely on internal differentiation as well. For these parallels and with these crucial divergences in mind, we should consider adopting the megacorp as an analytic relevant to this era of digital media power. We would thus amend Eichner’s model along these lines:
Digital megacorps dominate the stock markets in which they operate; yet they are not anchored solely in the U.S.
The size and prominence of megacorps create barriers of entry to any newcomers in their markets through the control of raw materials, through ‘patented technological process’, as well as through network effects, first mover advantage, and corporate mergers that lead to the technological and institutional lock-in that characterizes these markets.
The existence of a professional managerial class remains the case. That being said, many of the large tech companies’ founders are deeply involved in management – Ma Huateng/Pony Ma, the founder of Tencent; the Ambani family being the founders and current executives of Jio’s Reliance; and Son Masayoshi
They are oligopolies at the very least, and often market monopolies in the national markets they operate in.
While Eichner’s work remains crucial, we also need to situate the emergence of these megacorps in relation to techno-orientalist frameworks that continue to shape current debates about technological development. It is significant that another genealogy of the megacorp comes via cyberpunk fiction from the 1980s onward. The cyberpunk imaginary features a faceless, massive Asian corporation that controls the world, reviving a deeply racialized, Rothschild-style paranoia and conspiracy theory – an imaginary that as Fredric Jameson points out is ‘fully as much an expression of transnational corporate realities as it is of global paranoia itself’ (Jameson, 1991: 38). This coexistence of the reality of the transnational corporation and its encoding in fictional-yet-real paranoia bears emphasizing. Cyberpunk was the fictional statement of the Japan-bashing anxieties of the 1980s, wherein Japanese corporations were figured as part of the faceless empire known as ‘Japan Inc.’ – alternatively praised and denigrated – that was to supplant American capitalism and displace the US automotive supremacy (Morris, 2013). With its rise as an economic power by the 2010s, China had replaced Japan as the target of xenophobic bashing.
Techno-orientalism projects Japan, China, or Asia as a site of futurity, robotics, or the inhuman, often reversing the temporal imaginary of classic orientalism (figured as past-tense) but hanging on to the racism that accompanies it (Morley and Robins, 1995; Ueno, 1999), or producing a hybrid temporality that simultaneously imagines Asia as the future alongside Asia as some kind of neo-feudalist, techno-bureaucratic state formation. The techno-orientalist imaginary of massive Asian megacorps and the anxieties they produced has been rebooted in Western public discourse toward imaging the danger of Chinese megacorps as allied with Chinese state power (Andrijasevic et al., 2021). This longer lineage of cyberpunk paranoia with China as the focal point now reveals enduring anxieties about Asian economic dominance. This, finally, brings us to yet another twist to the megacorp concept: the ‘transnational corporate realities’ that Jameson also speaks of. Even as we must acknowledge its techno-orientalist imaginary, instead of dismissing the formulation, we can dig deeper to understand the market formations and longer industry histories to which this imaginary points.
From the legacies of Japan’s
Platforming Asia
Geographically this special issue’s focus is on Asia. As a vast region, Asia has internal heterogeneities, translocal solidarities and inequalities, continuities and disjunctures, diversities and differences. We center Asia with some caution, since the common default to Asia as an alternative to Silicon Valley typically entails setting up China as the sole counterpoint to Silicon Valley. This tends to create the image of a bipolar world, reiterating and reinforcing a neo-Cold War paradigm of US versus Chinese tech. But there are several ways to go beyond this bipolar world setting and its methodological impasses. The first is to look at lesser accounted for but nonetheless crucial, non-Chinese super apps or platforms such as LINE, KakaoTalk, Gojek, Grab, Jio, or others (Chai and Amaral, 2022; Jin and Yoon, 2016; Mukherjee, 2019; Qadri, 2021; Steinberg, 2020). The second is to treat China in a translocal manner, as Seyram Avle does in this issue in focusing on Chinese smartphone and tech company Transsion’s Africa-based strategy, pushing back against a simple model of exploitation or extraction sometimes adopted in useful, but unidirectional accounts of China in the world (Arboleda, 2020; Lee, 2017). The third is to complicate understandings of China’s technology operators, focusing, for instance as Li (2019) does, on the inter-ministerial rivalries around governance that show ‘China’ to be an always-heterogeneous ground of analysis (on this, see also Neves, 2020). This state-corporation relationship and its regulatory context is Zhang and Chen’s focus in this special issue. Jia, Nieborg and Poell similarly take up this real heterogeneity in focusing on the multiplicity of app stores in China. The fourth is to center India, an increasingly important tech player in Asia (with grandiose plans for digital expansion amidst regional disparities and platform anxieties), as Athique and Kumar do.
The first decade of English-language platform studies (2010–2020) was conducted with the US and Silicon Valley-based platforms and apps as the analytic center. YouTube, Facebook, Google, Instagram were the objects of analysis and studied in an unmarked, and therefore US context. While there are notable exceptions (e.g.: ‘Regional Platforms’ in
The scholars we bring together for this special issue have all made crucial contributions to existing knowledge around platforms in and/or around Asia. Contributors here dig deeper into platform analysis focusing on the super app, smartphone hardware, and the app store as key chokepoints where power is exerted over users and markets, in particular national contexts. Against the presumed globalism of accounts of the Apple Store or Google Play, interventions here focus on the specificities of local iterations of these stores. In so doing we start from the premise that there is no idealized universal app store or super app; there is no universal-particular relationship. There are only ‘local’ iterations or regional affinities. This
Since its inception in the late 1970s, this journal has played a key role in shaping our understanding of the intersection of media and capital. Building on this history and tradition of taking stock of the political-economic dimensions of media and communication, we focus on the integral relationship between super apps and their telecommunications and media conglomerate backers. Drawing also on Political theory almost never looks at tapestries. It is proud of its monocolor landscapes, which somehow seem more ‘theoretical’ for their oversimplifications. Reading them from the United States, it is difficult not to associate such theoretical aspirations with the simplification of U.S. hegemony (Tsing, 2009: 173).
It is precisely these oversimplifications that this issue seeks to avoid. The tapestries Tsing refers to are ‘the full tapestry of gender, race, and national status’, to which we may add corporate history and media form. Capitalism and media power work through difference, as McMillan Cottom’s (2020) analysis of platform capitalism via racial capitalism also reminds us.
The emphasis on both super app and megacorp in this special issue does not – despite the claims to totality present in their superlative super- or mega-ness – reduce the real differences between these megacorps, within them, or within the everyday experiences they produce via their super app instances. Rather, each is an invitation to contend with the real complexities within each instance. To consider them in their specificity is also to reject what Tsing correctly identifies as tendencies of North Atlantic theorization to reinscribe the hegemonic position it writes from. To analyze the diversity of media power today is not to underestimate the real forms of control super apps and megacorps exert; it is to note that this control operates differently, and
To this difference we might add another player thus far in the background of our discussions: the state. What is the role of the state here, in supporting or reigning in the super app and megacorp? How has this role changed over time? This is a question to which Winseck (2011) draws attention and one that Zhang and Chen engage with in their chapter here. Again, within Asia we instinctively find diversity rather than uniformity, as each state develops distinct relations with its megacorps – sometimes antagonistic, sometimes cozy, sometimes both at distinct moments in time. At the same time, we find some common tendencies toward a state that collaborates with or underwrites the super app – from Reliance’s compact with the Modi regime to WeChat’s emergence in the protected sphere created by the Chinese state before the latter turned to greater regulation in the period under consideration. Each case, though, shows a markedly different model of state-megacorp interactions than those presupposed in writings that focus on a sometimes-idealized regulatory function of the state in the US or EU contexts where the state is treated as a benevolent actor that is either apart from the platform or, more recently, needing to reign it in. In this context, terms like platform imperialism (Jin, 2013), while critically useful in analyzing Silicon Valley firms’ overweening global power, can also abet nationalistic rhetoric and agendas aimed at supporting ‘indigenous’ champions – from Jio to LINE to WeChat. Tracing the operations of power via super app and megacorp, their intersections with and the interventions of the state, and the mobilization of difference in each case under question is characteristic of much of the work undertaken by the contributors to this issue.
Athique and Kumar open this issue by tracing the conglomerations and acquisitions in Indian megacorp Reliance Industries Limited’s operations beginning in polyester and textile through petroleum refining to having a contemporary digital media and platform subsidiary Jio. The authors emerge with an innovative multi-scalar and multi-level analysis of Reliance Jio thinking across ‘capital interests’ (the digital megacorp), ‘business models’ (super platform), and the sensuous marketplace ‘interface’ (of ‘super apps’ or suite of apps). In some aspects, the authors note that Reliance Industries Limited’s operations conform to Eichner’s megacorp tenets, especially in the way Reliance has parlayed its position to dominate the Indian telecom and digital platform landscape. However, Athique and Kumar explain that since Reliance, like several other Indian conglomerates, remains very much a family-run business, the categorical separation of ownership and management that Eichner formulated for megacorps (and that Silicon Valley tech firms seem to assiduously follow) simply does not hold for Reliance. Balancing the state-megacorp relation remains important for Jio as it attempts to at once cozy up to the Indian ruling regime and be a national digital champion harnessing the vast Indian population’s data, even as it depends on foreign ‘Western’ technology to expand infrastructural projects and software capabilities.
Next, Zhang and Chen turn our attention to changes in the state-megacorp relationship over time in the Chinese context. In ‘A Regional and Historical Approach to Platform Capitalism: The Cases of Alibaba and Tencent’, Zhang and Chen submit these two megacorps and massive players in Chinese platform capitalism to rigorous historical review, tracking changes from the 1990s to the present. A 30-year period that is all the longer considering the pace of change under internet time, the piece tracks the emergence and development of Tencent and Alibaba in relation to the state. In doing so the article offers a historical account of ‘how platform capitalism in China, within the logic of the state-led economy, has navigated from the periphery to the center of Chinese state capitalism, while subjected to the regulatory pendulum of the state’.
Jia, Nieborg and Poell follow this account by homing in on the ways Tencent operates in China, particularly using its app store as a site of power, on the one hand, and deploying a strategy of using contents to attract users to the platform, on the other. This latter strategy in particular marks Tencent as a media conglomerate as well as tech giant; an unusual position from the perspective of US platforms, but one that will be familiar to those who have tracked the imbrication of tech firms (platforms) and content providers (media corporations) in East Asia (e.g. Jin, 2022; Steinberg, 2019). This emphasis on conglomeration and financialization offer a novel analytic that brings out the specificity of Tencent’s operations.
Finally, Avle focuses on the often-overlooked role of hardware in the platform economy. Focusing on the midsize Chinese transnational company Transsion’s operations in several African nations (and in Ghana in particular), Avle argues for the importance of low-cost hardware (in the form of mobile handsets) in shaping the datafication and platformization of everyday life in most of the world, that is, the Global South. Transsion may not be on the scale of other megacorps considered in this special issue, but as Avle points out, it is the dominant handset manufacturer on the continent, giving it outsized influence on users’ everyday lives. Through extensive fieldwork research of the socio-technical practices through which Transsion advertises, sells, produces, and distributes its products in association with African entrepreneurs, workers, and consumers, this essay emphasizes the need to understand the co-constitutions of hardware and software, smart devices and apps, camera technologies and computational face recognition algorithms. Her account suggests that hardware itself may be the overlooked ‘super app’ – the means by which social transformations are bundled with hardware affordances.
Together these articles offer a robust if necessarily preliminary expansion of the scope and scale of the super app and megacorp concepts in addressing contemporary configurations of media power in Asia and beyond. Given the rapid transformations of the tech landscape even over the course of editing this special issue, we look forward to more work to come. Tracking the shifts in the operations of media power in digital Asia remains an ongoing and politically pressing task for media and communication scholars.
