The growing emphasis on sustainable business performance has driven organizations towards the adoption of innovative practices and technologies. The leads to an inclination towards integration of Artificial Intelligence (AI) into Knowledge Management Systems (KMS). A new paradigm of smart knowledge-driven decision-making is emerging and reshaping the business with enhanced sustainability. Despite the growing importance of the topic, there is a lack of comprehensive review encompassing all the three dimensions. This research paper is based on bibliometric analysis of existing literature to explore the relationship between KMS, AI adoption, and sustainability. Documents for analysis were retrieved from the database of Scopus published between the year 2005 to 2024. In total 66 documents were reviewed to investigate the key research trends, influential studies and emerging themes in the field. To analyse the growth of knowledge domain, author contributions and to explore the collaborative networks, Vos Viewer was used as a research tool. By visualizing the trends, the study illustrates the role of AI in enhancing KMS and advancing environmental, social and economic sustainability. Besides providing a quantitative overview of the academic literature, our results also outline the framework of the existing literature on AI and KMS.
Al HalbusiHHassaniAMosconiE, et al. (2023) Knowledge management systems and artificial intelligence adoption for increasing business sustainability.
2.
Alvarez-NapagaoSAshmoreBBarrosoM, et al. (2021) Knowledge project–concept, methodology and innovations for artificial intelligence in industry 4.0. In: 2021 IEEE 19th International Conference on Industrial Informatics (INDIN). IEEE, 1–7.
3.
Amoozad MahdirajiHBeheshtiMJafari-SadeghiV, et al. (2022) What drives inter-organizational knowledge management? The cause-and-effect analysis using a multi-layer multi-criteria decision-making framework. Journal of Knowledge Management26(9): 2195–2221.
4.
AndersenHS (2019) Urban Sores: On the Interaction Between Segregation, Urban Decay and Deprived Neighbourhoods. London: Routledge.
Blanco-MesaFMerigóJMGil-LafuenteAM (2017) Fuzzy decision-making: a bibliometric-based review. Journal of Intelligent and Fuzzy Systems32(3): 2033–2050.
9.
BroadusRN (1987) Toward a definition of bibliometrics. Scientometrics12(5-6): 373–379.
10.
ChenYLuoHChenJ, et al. (2022) Building data-driven dynamic capabilities to arrest knowledge hiding: a knowledge management perspective. Journal of Business Research139: 1138–1154.
11.
ClaußTKrausSJonesP (2022) Sustainability in family business: mechanisms, technologies, and business models for achieving economic prosperity, environmental quality, and social equity. Technological Forecasting and Social Change176: 121450.
12.
CossulDFerreiraGMuellerM, et al. (2023) Artificial intelligence in knowledge management: application insights and guidelines. Revista de Gestão e Secretariado14(8): 13320–13335.
13.
Di VaioAPalladinoRHassanR, et al. (2020) Artificial intelligence and business models in the sustainable development goals perspective: a systematic literature review. Journal of Business Research121: 283–314.
14.
DingSZhangYDuygunM (2019) Modeling price volatility based on a genetic programming approach. British Journal of Management30(2): 328–340.
15.
DonthuNKumarSPattnaikD (2020) Forty-five years of Journal of Business Research: a bibliometric analysis. Journal of Business Research109(3): 1–14.
16.
DonthuNKumarSMukherjeeD, et al. (2021) How to conduct a bibliometric analysis: an overview and guidelines. Journal of Business Research133: 285–296.
17.
DurisinBPuzoneF (2009) Maturation of corporate governance research, 1993–2007: an assessment. Corporate Governance: An International Review17(3): 266–291.
18.
EllegaardOWallinJA (2015) The bibliometric analysis of scholarly production: how great is the impact?Scientometrics105(3): 1809–1831.
19.
GaoPMengFMataMN, et al. (2021) Trends and future research in electronic marketing: a bibliometric analysis of twenty years. Journal of Theoretical and Applied Electronic Commerce Research16(5): 1667–1679.
20.
GarbuioMLinN (2019) Artificial intelligence as a growth engine for health care startups: emerging business models. California Management Review61(2): 59–83.
21.
García-PinedaVValencia-AriasJGarcés-GiraldoLF, et al. (2024) Trends in knowledge management in the artificial intelligence age: a bibliometric analysis. RISTI: Revista Ibérica de Sistemas e Tecnologias de Informação2024(E66): 242–254.
22.
GovindanKJafarianANourbakhshV (2019) Designing a sustainable supply chain network integrated with vehicle routing: a comparison of hybrid swarm intelligence metaheuristics. Computers & Operations Research110: 220–235.
23.
GoyalKKumarS (2021) Financial literacy: a systematic review and bibliometric analysis. International Journal of Consumer Studies45(1): 80–105.
24.
GroffMLOffringaMEmdinA, et al. (2020) Publication trends of pediatric and adult randomized controlled trials in general medical journals, 2005-2018: a citation analysis. Children7(12): 293.
25.
HaoXDemirE (2024) Artificial intelligence in supply chain decision-making: an environmental, social, and governance triggering and technological inhibiting protocol. Journal of Modelling in Management19(2): 605–629.
26.
HossainMRAkhterFSultanaMM (2022) SMEs in COVID-19 crisis and combating strategies: a systematic literature review (SLR) and a case from an emerging economy. Operations Research Perspectives9: 100222.
27.
HuCSongMGuoF (2019) Intellectual structure of market orientation: a citation/co-citation analysis. Marketing Intelligence & Planning37(6): 598–616.
JarrahiMHAskayDEshraghiA, et al. (2023) Artificial intelligence and knowledge management: a partnership between human and AI. Business Horizons66(1): 87–99.
30.
KesslerMM (1963) Bibliographic coupling between scientific papers. American Documentation14(1): 10–25.
31.
KhanANMehmoodKSoomroMA (2024) Knowledge management-based Artificial Intelligence (AI) adoption in construction SMEs: the moderating role of knowledge integration. IEEE Transactions on Engineering Management.
32.
KhudzariJMKurianJTartakovskyB, et al. (2018) Bibliometric analysis of global research trends on microbial fuel cells using Scopus database. Biochemical Engineering Journal136: 51–60.
33.
KrausSBreierMLimWM, et al. (2022) Literature reviews as independent studies: guidelines for academic practice. Review of Managerial Science16(8): 2577–2595.
34.
KumarSLimWMPandeyN, et al. (2021) 20 years of electronic commerce research. Electronic Commerce Research21(1): 1–40.
35.
KuoTCSmithS (2018) A systematic review of technologies involving eco-innovation for enterprises moving towards sustainability. Journal of Cleaner Production192: 207–220.
36.
LimWMKumarSVermaS, et al. (2022) Alexa, what do we know about conversational commerce? Insights from a systematic literature review. Psychology and Marketing39(6): 1129–1155.
37.
LytrasMDVisviziA (2019) Big data research for social science and social impact. Sustainability12(1): 180.
38.
Mas-TurAModakNMMerigóJM, et al. (2019) Half a century of quality and quantity: a bibliometric review. Quality and Quantity53(2): 981–1020.
39.
MerigóJMMüllerCModakNM, et al. (2019) Research in production and operations management: a university-based bibliometric analysis. Global Journal of Flexible Systems Management20(1): 1–29.
40.
MikalefPFramnesVADanielsenF, et al. (2017) Big data analytics capability: antecedents and business value. In: Pacific Asia Conference on Information Systems (PACIS). Association For Information Systems. https://aisel.aisnet.org/pacis2017/136
41.
MishraDGunasekaranAPapadopoulosT, et al. (2018) Supply chain performance measures and metrics: a bibliometric study. Benchmarking: An International Journal25(3): 932–967.
42.
MukherjeeDLimWMKumarS, et al. (2022) Guidelines for advancing theory and practice through bibliometric research. Journal of Business Research148: 101–115.
43.
NerurSPRasheedAANatarajanV (2008) The intellectual structure of the strategic management field: an author co-citation analysis. Strategic Management Journal29(3): 319–336.
44.
PaulJMerchantADwivediYK, et al. (2021) Writing an impactful review article: what do we know and what do we need to know?Journal of Business Research133: 337–340.
45.
PritchardA (1969) Statistical bibliography or bibliometrics?Journal of Documentation25(4): 348–349.
46.
RussM (ed) (2023) Cases on Enhancing Business Sustainability Through Knowledge Management Systems. IGI Global.
47.
SanzogniLGuzmanGBuschP (2017) Artificial intelligence and knowledge management: questioning the tacit dimension. Prometheus35(1): 37–56.
SchneiderSLeyerM (2019) Me or information technology? Adoption of artificial intelligence in the delegation of personal strategic decisions. Managerial and Decision Economics40(3): 223–231.
50.
SmallH (1973) Co-citation in the scientific literature: a new measure of the relationship between two documents. Journal of the American Society for Information Science24(4): 265–269.
51.
Solana-GonzálezPVantiAAGarcía LorenzoMM, et al. (2021) Data mining to assess organizational transparency across technology processes: an approach from IT governance and knowledge management. Sustainability13(18): 10130.
52.
SoroutASinghNPPathakA.A. (2025) Behavioral finance and sustainability: unveiling risk biases in investment decisions. In Sustainability in emerging economies-Integrating business excellence in management education (SEE-IBEME-2024). Atlantis Press, Springer Nature, 169–179.
53.
SrinivasPGedamVVNarkhedeBE, et al. (2022) Sustainable implementation drivers and barriers of lean-agile manufacturing in original equipment manufacturers: a literature review study. International Journal of Business Excellence26(1): 61–94.
54.
SuominenALiYYoutieJ, et al. (2016) A bibliometric analysis of the development of next generation active nanotechnologies. Journal of Nanoparticle Research18(9): 1–18.
55.
TaherdoostHMadanchianM (2023) Artificial intelligence and knowledge management: impacts, benefits, and implementation. Computers12(4): 72.
56.
TranfieldDDenyerDSmartP (2003) Towards a methodology for developing evidence-informed management knowledge by means of systematic review. British Journal of Management14(3): 207–222.
57.
TsayM-Y (2009) Citation analysis of Ted Nelson’s works and his influence on hypertext concept. Scientometrics79(3): 451–472.
58.
TuanMNDThanhNNLe TuanL (2019) Applying a mindfulness-based reliability strategy to the Internet of Things in healthcare–A business model in the Vietnamese market. Technological Forecasting and Social Change140: 54–68.
Van EckNJWaltmanL (2013) VOSviewer Manual. Leiden University.
61.
VinuesaRAzizpourHLeiteI, et al. (2020) The role of artificial intelligence in achieving the sustainable development goals. Nature Communications11: 233.
