Offering an integrated approach, this study examines the relationship between board composition and board processes in Italian family businesses. The potential beneficial effects of outside board members on board processes such as effort norms, cohesiveness, and use of knowledge and skills are highlighted. Using a sample of 90 family business directors, it was found that boards with outside directors are perceived as more committed to the board’s tasks (i.e., higher effort norms) and more cohesive. Boards of older companies with outside directors are percevied as more capable of using knowledge and skills.
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