CapraF. (1988). Uncommon wisdom: Conversations with remarkable people. New York, NY: Simon & Schuster.
2.
GladwellM. (2001). The tipping point: How little things can make a big difference. New York, NY: Back Bay Books.
3.
HeinoO. (2016). Exploring the paradigm. Research on thought patterns of water services. Tampere, Finland: Tampere University of Technology.
4.
HeinoO.TakalaA. (2015). Viewpoint—Paradigm shift of water services: From production mentality to service mindset. Water Alternatives, 8, 433-446.
5.
LittleR. G. (1999). Educating the infrastructure professional. A new curriculum for a new discipline. Public Works Management & Policy, 4, 93-99.
6.
LuschR. F.VargoS. L. (2006). Service-dominant logic: Reactions, reflections and refinements. Marketing Theory, 6, 281-288.
7.
SaarinenE.HämäläinenR. P.MartelaM.LuomaJ. (2008). Systems intelligence thinking as engineering philosophy. In Workshop on Philosophy and Engineering (WPE 2008) (pp. 7-9). London, England: The Royal Academy of Engineering.
8.
VargoS. L.LuschR. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68, 1-17.
