The paper reports the results of a survey of New Zealand conference managers working in hotels. It presents evidence of differences between their assessment of the importance of various skills, their training and their self ratings in those skills. The authors conclude that while gaps exist, tile main need for training might be in aiding managers to determine appropriate standards of performance rather than a need to remedy serious deficiencies in skill. Based upon responses to a questionnaire a suggestion for training is outlined.
Ernst and Young Hotel Surveys — 1992, 1993 ( 1994) 'Survey of New Zealand Hotels', Ernst and Young, Hamilton, New Zealand.
2.
Hartley, J.S. and Witt, S.F. (1994) 'Increasing the Conversion Rate of Conference and Function Enquiries into Sales', International Journal of Hospitality Management, Vol. 13, No. 3, pp. 275-285.
3.
Brownell, J. (1992) 'Hospitality Managers' Communication Practices', International Journal of Hospitality Management, Vol. 11, No. 2, pp. 111-128, esp. p. 123.
