Sage Journals: Discover world-class research

Abstract

Wegmans Food Markets have been in the Northeastern United States since 1916 and have grown into a large chain with $11.2 billion in annual sales, a reputation among consumer as “America’s favorite grocery store,” and a business model that keeps them highly competitive in the market. While the stores have the feel of a European open-air market, Wegmans is using cutting-edge technology and modern philosophies to remain relevant and expand. This article discusses the history of Wegmans and how they are employing technology to benefit customers and their bottom line.

Keywords

Wegmans food markets automation robotics grocery retailing big data analytics digital technology forecasting e-groceries cloud computing home delivery food service

Get full access to this article

View all access options for this article.

References

Abana

Daña

Alan

, et al. (2019) Self-service checkout system for groceries. International Journal of Recent Technology and Engineering 8(4): 1816–1818. Available at: https://www.researchgate.net/profile/Ertie-Abana/publication/340066770_Self-Service_Checkout_System_for_Groceries/links/5e755445a6fdcccd6211fdad/Self-Service-Checkout-System-for-Groceries.pdf

Abbu

Gopalakrishna

(2022, January) Digital transformation powered by big data analytics: the case of retail grocery business. In: Proceedings of the 55th Hawaii International Conference on System Sciences, Honolulu, HI, 2022.

AG (2015) Wegmans: The New Frontier in Grocery. HBI. Available at: https://digital.hbs.edu/platform-rctom/submission/wegmans-the-new-frontier-in-grocery/ (accessed 15 August 2022).

Amato-McCoy

(2018) Wegmans uses mobile technology to assist blind shoppers. Chain Store Age. Available at: https://chainstoreage.com/technology/wegmans-uses-mobile-technology-to-assist-blind-shoppers (accessed 15 August 2022).

Bellamy

Kellogg

Richards

, et al. (2000) Exploring a new paradigm for e-groceries. In: Proceedings of IBM Ease of Use Conference, 16-17 November 2000, Yorktown Heights, NY.

Bernhardt

Kresge

Suleiman

(2021) Data and Algorithms at Work: The Case for Worker Technology Rights. San Francisco, CA: UC Berkeley Labor Center. https://laborcenter_berkeley_edu/data-algorithms-at-work

Campo

Breugelmans

(2015) Buying groceries in brick and click stores: category allocation decisions and the moderating effect of online buying experience. Journal of Interactive Marketing 31: 63–78.

Choi

(2022) Wegmans vs Whole foods price comparison: Is Wegmans more expensive than Whole Foods? Koopy. Available at: https://koopy.com/blog/wegmans-vs-whole-foods-price-comparison/ (accessed 15 August 2022).

Dean

(2008) Shopper age and the use of self-service technologies. Managing Service Quality: An International Journal.

10.

Ferdman

(2015) Why Wegmans really is the best supermarket in the U.S. The Washington Post. Available at: https://www.washingtonpost.com/news/wonk/wp/2015/05/13/why-wegmans-really-is-the-best-supermarket-in-the-u-s/ (accessed 15 August 2022).

11.

Fuchs

Haldimann

Vuckovac

, et al. (2018, October) Automation of data collection techniques for recording food intake: a review of publicly available and well-adopted diet apps. In: 2018 International Conference on Information and Communication Technology Convergence (ICTC), Jeju Island, Korea, 17-19 October 2018. IEEE, 58–65.

12.

Green

Spadaro

(2014) An inimitable competitive advantage: a case Study of Wegmans food markets, Inc.. Available at: http://hdl.handle.net/1951/72313

13.

Hofbauer

(2018) From food safety to the last mile: how five top grocers are modernizing through automation, robotics. Progressive Grocer 97(9): 106–110.

14.

Hong

Rim

(2010) The influence of customer use of corporate websites: Corporate social responsibility, trust, and word-of-mouth communication. Public Relations Review 36(4): 389–391. https://www.sciencedirect.com/science/article/abs/pii/S0363811110000779

15.

Kellermayr-Scheucher

Hörandner

Brandtner

(2022) Digitalization at the point-of-sale in grocery retail-state of the art of smart shelf technology and application scenarios. Procedia Computer Science 196: 77–84.

16.

Kuijpers

Simmons

Van Wamelen

(2018) Reviving Grocery Retail: Six Imperatives. McKinsey & Company. https://www.mckinsey.com/∼/media/McKinsey/Industries/Retail/Our_Insights/Reviving_grocery_retail_Six_imperatives/Reviving-grocery-retail-Six-imperatives-vF.pdf (accessed 15 August 2022).

17.

Lagorio

Pinto

(2021) Food and grocery retail logistics issues: a systematic literature review. Research in Transportation Economics 87: 100841.

18.

Mahmoud

HHH

Ismail

(2020, December) A review of machine learning use-cases in telecommunication industry in the 5G Era. In: 2020 16th International Computer Engineering Conference (ICENCO), 29–30 December 2020. IEEE, 159–163.

19.

Morrison

Marcotte

(2019) Looking to the future of commerce: retail transformation as connected consumers embrace smart homes and smart stores. Journal of Brand Strategy 8(3): 241–249.

20.

Orgel

(2003) Business Drives Technology at Wegmans. Supermarket News. https://www.supermarketnews.com/archive/business-drives-technology-wegmans (accessed 15 August 2022).

21.

PluralSight Staff (2019) Augmenting Customer (And Employee) Experience through Technology Skill Development. Pluralsight. Available at: https://www.pluralsight.com/blog/teams/customer-experience-through-skill-development?exp=3 (accessed 21 August 2022).

22.

PYMENTS Staff (2017) The Wonder of Wegmans. PYMENTS. Available at: https://www.pymnts.com/news/retail/2017/the-wonder-of-wegmans-2/ (accessed 15 August 2022).

23.

Quet

Dahdah

(2020) Technologies without borders? The digitization of society in a postcolonial world. Science, Technology and Society 25(3): 363–367. DOI: 10.1177/0971721820912894.

24.

Roberts

(2016) Wegmans grocery stores: case study. Available at: https://robertsoninnovation.com/innovation-case-studies/wegmans-grocery-stores/ (accessed 15 August 2022).

25.

İpek

Göktürk

(Jan. 2021) Industry 4.0 approaches in food and bio industry: recent developments and future trends. Advances in Artificial Intelligence Research 1(1): 29–42.

26.

Singh

(2021) Hey Alexa–order groceries for me”–the effect of consumer–VAI emotional attachment on satisfaction and repurchase intention. European Journal of Marketing.

27.

Spechler

(2017) Wegmans food markets, Inc. In: Reasonable Accommodation. Milton Park, Abingdon-on-Thames, Oxfordshire, England, UK: Routledge, 275–276.

28.

Weyer

Tiberius

Bican

, et al. (2020) Digitizing grocery retailing: the role of emerging technologies in the value chain. International Journal of Innovation and Technology Management 17(08): 2050058.