Competencies Development Framework Based on Best Practices

Abstract

Organizational knowledge is information about products, processes and customers that is held by the personnel and documentations within an organization. Institutionalization of best practices contained within this knowledge is essential for creating competencies. Unfortunately, organizations do not utilize this knowledge effectively. This paper introduces a framework that shows how establishing a prototype system to enhance product and process understanding can build organizational knowledge in the short-term. Along with external benchmarking, this internal knowledge can be used to form best practices based competencies. This framework is illustrated through a case study for an automotive sensor harness.