A recent study showed that Web-based materials enhanced teaching and learning
in an introductory operations management course. Evidence gained from the study
provides the basis for several guidelines concerning the early stages of implementing
such a course. Faculty should understand why students visit the Website, time the
availability of materials to match usage patterns, and provide information in
appropriate detail and in an appropriate format. The Website facilitated students'
note taking and studying, enhanced class discussion, and aided retention; it did
not encourage students to miss class, as some faculty feared. Students tended to
print out materials from the site, so that printing costs for courses were not
reduced, just transferred from an academic department to the computer lab or the
students. While traditional "chalk and talk" approaches will continue in the short
term, students will increasingly see such an approach as outdated and find the
Web their instructional medium of choice.